• Need walk-in services? To reduce your wait time, arrive before 10AM when clinics are least busy.
• Allow time (5 min) for check-in and forms. Better yet, fill out required forms prior to your visit.
• Running late? If it’s more than 10 minutes, you may be asked to reschedule. Call ahead to check.
• No-shows disrupt the clinic practice; an unfilled appointment slot is a lost chance to help another student. Be courteous and call in advance if you need to cancel or reschedule your appointment.
• Need language interpretation? Let us know in advance.

Before Your Visit

• Schedulers will ask the reason for your visit. Be prepared to briefly explain (rash, cold, sprain).
• Write down and prioritize your questions.
• Be a medical detective: observe symptoms and share them with your clinician.

What to Bring

• UND Student ID card (you will be asked to present to the receptionist at check-in)
• Insurance Card
• List of medications/doses (including herbals, vitamins, supplements, alternatives)
• Relevant documentation if applicable (prior treatments, test results)

During Your Visit

• Put your concern in context by verbally summarizing your relevant medical history.
• Be honest with the clinician, who will keep your personal health information confidential.
• Address your top concern first.
• Take notes, if your treatment plan is changing or is confusing, ask your clinician to write out instructions. Record how to receive test results.
• Inform your clinician about current medications including vitamins, herbals and alternatives.
• Don’t be afraid to ask questions.
• Be ready to answer questions about your medical history (immunization status, sexual history, etc.).
• Ask for additional resources to learn more.
• Ask how to contact your clinician after your visit. Call your clinician if your concern is urgent or sensitive.

After Your Visit

• Follow instructions (clinician’s, pharmacist’s, etc.).
• Discuss what to do if treatment is not working or your condition does not improve within the expected time frame.
• Keep notes from your visit and other records in a medical history file.